Shipping and Returns

Please note that due to the world current situation, there are significant delays in the postal system and
Express Shipping is not next-day delivery. There have also been worldwide shipping delays, so please be
patient if the package takes longer than usual to arrive.

This Shipment information is for all orders except commissions and auction winners.

Domestic Shipping (Australia)

Kizharts offers a $10.00 flat rate shipping on all orders under $100 shipped within Australia

Conditions:

Kizharts preferred carrier is Australia Post. Occasionally orders may be sent by a courier.
 Orders that are over 5kg in weight will be sent as separate parcels.
 All parcels will have a tracking number attached to them and this will be advised once the order has
been dispatched.
 It is the responsibility of the customer to ensure the address provided is accurate. In the event of a
returned parcel, the cost of the order will be refunded less any shipping charges incurred by Kizharts.
 Where possible, orders will be dispatched within 1-5 business days of receiving payment.

The below is a rough guide to delivery times. Please note that Kizharts cannot be held responsible for late or failed deliveries for reasons outside of its control e.g., in case of adverse weather conditions.

Please email a photo of damage and your receipt tokizharts@gmail.com

If you would like a replacement, you will be asked to cover the shipping fees.

SA, TAS, NT approx. 5	7 business days
QLD, NSW, VIC, ACT approx. 2	5 business days
WA approx. 1	3 business days

Express Shipping within Australia

Express Shipping does not place your order ahead of any other. Only the Shipping is Express

Kizharts uses Australian Post for all express shipping.
A tracking number will be issued once the order has been dispatched, calculated by the weight of the parcel, not covered under any FREE shipping specials, and applicable to the shipping only and will not push your order before others to be packed.
Orders with Express Shipping are dispatched Monday to Friday
A maximum of 5kg can be shipped via Express Shipping
In accordance with the Australia Post website, next-day delivery for express post is only applicable if you are with an express post zone. Please allow extra time if you live rural or remote. Kizharts cannot be held responsible for late or failed deliveries for reasons outside of its control.

SHIPPING SPECIALS

From time to time, Kizharts may offer Shipping Specials including discounted or free domestic shipping.

To qualify, orders must be placed by ending time and date and meet all other specified requirements (e.g minimum spend). These requirements are shown on the banner or social media posts.

Time and Date specified on all promotions is UTC+8 (Western Australia)

Orders that attract Free Shipping will be sent with a shipping carrier of Kizharts’ choice.

During special promotion please allow up to 5 days for orders to be dispatched.

International Shipping

We are currently unable to offer international shipping to other countries. If you have any question about shipping it to your country let us know and we can find a way to send it to your location.

Conditions:

International orders will be sent with Australia Post utilizing their prepaid Tube and Boxes which all have their own unique tracking numbers. All prints will be packed in a Mailing Tubes and Original paintings will be packed in secured boxes according to its size.
A maximum of 5kg can be shipped via International Shipping.
It is the responsibility of the customer to ensure the accuracy of the shipping address. Any orders that cannot be delivered are treat as abandoned by the shipping company.
It is the responsibility of the customer to find out if there are any additional taxes or custom charges that pertain to your particular state, province and/or country before purchasing. This includes any restrictions on ingredients used. Kizharts will not be responsible for any items detained by customs.
All custom fees, duties and taxes are the responsibility of the customer. Kizharts must complete a customs declaration form which includes the total value of the parcel, and this cannot be falsified to reduce taxes.

Packaging:

We package all the paintings and prints as safely as possible. All possible care will be taken to ensure your order is wrapped and packed to limit any chance of breakages during transit. All prints order will be packed in mailing tubes along with packing materials to keep the items cushioned.

In the unfortunate event of a breakage, please contact me within 48-hours of the order being received with pictures of the damage. Options will then be advised.

Dispatch:

Where possible, all orders will be dispatched within 1-5 business-days after payment has been received.

Signature on Delivery and Extra cover:

Every item you purchase includes Extra Cover – it provides loss or damage cover.
Signature on Delivery is required for every order to make sure the safety of the item. We do, however, understand it is convenient to have parcels left, but unfortunately, Australia’s harsh weather conditions can adversely affect items in your order, and it is strongly advised not to leave orders.

Returns

Unfortunately, we will not accept returns from auctions and commissions. Contact us for more information regarding commission agreement. You can also contact us if you would like to return a print. To be eligible for a return, your item must e in its original packaging with your proof of purchase. If the return is accepted, you will receive an email of instructions on how and where to send your package. Shipping fee for returns will be a responsibility of the customer.

Disclaimer:

It is your responsibility to advise correct shipping details when purchasing from us. We will use all reasonable efforts to deliver your order to the address specified on the order. We do not accept liability, whether for direct, indirect or consequential loss or damage, arising due to you (the customer) providing an incorrect address.